Personal Information We Collect From You
We collect personal information from you in order to provide our Service and offer you a personalized, useful, and efficient experience. The categories of personal information we collect can include:
You provide us information about yourself, such as your name, age, address, email address, employment or other affiliation, and password, when you register for a Member account with the Service. We also collect a copy of your driver’s license, Ghana National Identification, Voters ID and billing and payment information if you utilize our Service. If you correspond with us by email, we may retain the content of your email messages, your email address, and our responses. We may also retain any messages you send through the Service. You may provide us information in User Content you post to the Service.
National Rental Assistance Scheme collects Hosts' personal payment information, including information stored on outside services that the National Rental Assistance Scheme uses. By submitting payment information, you authorize National Rental Assistance Scheme to access and use this information in order to provide you with, and accept payment for, the Service. This allows National Rental Assistance Scheme to both confirm your identity and provide you with seamless, hassle-free transactions.
When you interact with our Service through various social media, such as when you log in through Facebook or when you like or post a comment to our Facebook page or interact with us on other social media, we may receive information from the social network, such as your profile information, profile picture, user name, user ID associated with your social media account, age range, language, country, friends list, and any other information you permit the social network to share with third parties. The data we receive is dependent upon your privacy settings with the social network. You should always review, and, if necessary, adjust your privacy settings on third-party websites and services before linking or connecting them to National Rental Assistance Scheme’s Service.
We use personal information to operate, maintain, and provide to you the features and functionality of the Service, as well as to communicate directly with you, such as to send you email messages and push notifications, and permit you to communicate with others on the Service or on social media or invite others to join the Service. We may also use information to provide personalized content, including advertising. We may also send you Service-related emails or messages (e.g., account verification, change or updates to features of the Service, technical and security notices).
Usage Information We Collect
When you visit our website or use our mobile app or Service, we and our business partners may collect certain information about your computer or device through technology such as cookies, web beacons, log files, or other tracking/recording tools. The information we collect through the use of tracking technologies includes but is not limited to IP address, browser information, referring/exit pages and URLs, click stream data and information about how you interact with links on the website, mobile app, or Service, domain names, landing pages, page views, and cookie data that allows us to uniquely identify your browser and track your browsing behavior on our site. We may also use clear gifs or other technology in HTML-based emails sent to our users to track which emails are opened and which links are clicked by recipients. Some or all of this data may be combined with other personally identifying information described above. We may also collect analytics data, or use third-party analytics tools, to help us measure traffic and usage trends for the Service and to understand more about the demographics of our users. These tools collect information sent by your browser or mobile device, including the pages you visit, your use of third party applications, and other information that assists us in analyzing and improving the Service. We may work with third parties to employ technologies, including the application of statistical modeling tools, which attempt to recognize you across multiple devices. Although we do our best to honor the privacy preferences of our visitors, we are not able to respond to Do Not Track signals from your browser at this time.
When you access our Service by or through a mobile device, we may receive or collect and store a unique identification number associated with your device or our mobile application (including, for example, a UDID, Unique ID for Advertisers (“IDFA”), Google Ad ID, or Windows Advertising ID or other identifier), device type, model and manufacturer, mobile device operating system brand and model, phone number, and, depending on your mobile device settings, your geographical location data, including GPS coordinates (e.g. latitude and/or longitude), WiFi location, or similar information regarding the location of your mobile device.
We use or may use the data collected through these technologies to: (i) remember information so that you will not have to re-enter it during your visit; (ii) provide custom, personalized content and information, including advertising; (iii) identify you across multiple devices; (iv) provide and monitor the effectiveness of our Service; (v) monitor aggregate metrics such as total number of visitors, traffic, usage, and demographic patterns on our website and our Service; (vi) diagnose or fix technology problems; and (vii) otherwise to plan for and enhance our service.
Calls and text messages
We enable users to call or text each other through the Service. For example, we enable you to call or text our offices without disclosing your telephone numbers. To provide this functionality, National Rental Assistance Scheme and our third-party service provider receive some information regarding the calls or texts, including the date and time of the call or text, and the content of the text messages. We may also use this information for customer support services (including to resolve disputes between users), for safety and security purposes, and to improve the Service.
Telephone Consumer Protection Act (TCPA) Consent
Not with standing any current or prior election to opt in or opt out of receiving calls or SMS messages (including text messages) from us, our agents, representatives, affiliates, or anyone calling on our behalf, you expressly consent to be contacted by us, our agents, representatives, affiliates, or anyone calling on our behalf for any and all purposes arising out of or relating to your Service, at any telephone number, or physical or electronic address you provide or at which you may be reached. You agree that we may contact you in any way, including SMS messages or text messages, calls using prerecorded messages or artificial voice, and calls and messages delivered using auto telephone dialing system or an automatic texting system. Automated messages may be played when the telephone is answered, whether by you or someone else. In the event that an agent or representative calls, he or she may also leave a message on your answering machine, voice mail, or send one via text.
You consent to receive SMS messages (including text messages), calls and messages (including prerecorded and artificial voice and autodialed) from us, our agents, representatives, affiliates or anyone calling on our behalf at the specific number(s) you have provided to us, or numbers we can reasonably associate with your account (through skip trace, caller ID capture or other means), with information or questions about your use of the Service. You certify, warrant and represent that the telephone numbers that you have provided to us are your contact numbers. You represent that you are permitted to receive calls at each of the telephone numbers you have provided to us. You agree to promptly alert us whenever you stop using a particular telephone number.
Your cellular or mobile telephone provider will charge you according to the type of plan you have. You also agree that we may contact you by email, using any email address you have provided to us or that you provide to us in the future.
We may listen to and/or record phone calls between you and our representatives without notice to you as permitted by applicable law. For example, we listen to and record calls for training and quality monitoring purposes.
How We Share Your Information
We may share your personal information in the instances described below.
National Rental Assistance Scheme may share your personally identifiable information with third party vendors, consultants or other service providers that perform services on our behalf or otherwise help provide the Service to you, under reasonable confidentiality terms.
We may share your information in connection with any company transaction, such as a merger, sale of all or a portion of company assets or shares, reorganization, financing, change of control or acquisition of all or a portion of our business by another company or third party. or in the event of bankruptcy or related or similar proceedings.
We may share your personal information with others with whom you communicate on the Service and any information that you post or share publicly on our website or service. Any personal information or content that you voluntarily disclose for posting to the Service, such as User Content, becomes available to the public, as controlled by any applicable privacy settings. If you remove information that you posted to the Service, copies may remain viewable in cached and archived pages of the Service, or if other Users have copied or saved that information.
Other brands owned or controlled by National Rental Assistance Scheme, and other companies owned by or under common ownership as National Rental Assistance Scheme, which also includes our subsidiaries (i.e., any organization we own or control) or our ultimate holding company (i.e., any organization that owns or controls us) and any subsidiaries it owns. These companies will use your personal information in the same way as we can under this Policy.
We may share information with governmental agencies to ensure compliance with local rent laws and other local and state tax obligations.
We may use personally identifiable information to investigate damage claims connected to rental agreements singed and/or rooms rented by National Rental Assistance Scheme, and we may disclose personally identifiable information to a third party in connection with processing such claims under reasonable confidentiality restrictions.
We may also disclose personal information if we believe it to be reasonably necessary to (i) satisfy any applicable law or regulation and comply with legal process, such as search warrant, subpoena or court order, or other government request served on us or on our affiliates; (ii) to enforce our Terms of Service, including to investigate potential violations thereof; (iii) take precautions against liability, to investigate and defend ourselves against any third-party claims or allegations, or to protect the security or integrity of our site; and (iv) to exercise or protect the rights, property, or personal safety of National Rental Assistance Scheme, our Users, or others. Typically, our policy is not to share personal information and location data with governmental agencies, except as pursuant to a search warrant, subpoena, court order, or as otherwise compelled to do so by legal process, though there may be circumstances in which we may disclose such information without such legal process if we reasonably believe such disclosure is necessary to protect the health and safety of an individual, prevent or mitigate the harm of crime or illegal activity, or other compelling circumstance. We will use our best effort to provide you notice of a law enforcement request for your personal information before we release such information, unless we are not permitted to do so.
We may use and share your personally identifiable information with consumer reporting vendors such as credit agencies in connection with a rental agreement that has been signed on our platform. You authorize National Rental Assistance Scheme to share your personally identifiable information with such vendors to assist National Rental Assistance Scheme in determining your eligibility for future home rentals on our platform. National Rental Assistance Scheme may share your personally identifiable information to obtain your consumer history in the form of a credit score, a background check, and/or an auto insurance score, in all instances solely in accordance with applicable law. You acknowledge that National Rental Assistance Scheme may (but is not obligated to) use such consumer history in connection with your National Rental Assistance Scheme account except where such usage is prohibited by applicable law.
Sharing of Your Information with Business Partners; Expanded Service
We may use information about you in partnership with outside companies in the course of providing you with additional services related to National Rental Assistance Scheme, such as home rental and verification of income and identity benefits. When you register, or otherwise express interest in a product or service offered by a third party through National Rental Assistance Scheme or sponsored on our site, you consent to our sharing of your personal information with those parties. When you choose to participate in rewards programs, contests, discount offers, or other programs that involve third parties, you authorize National Rental Assistance Scheme to share your personal information with those parties, who may use such information in accordance with their own privacy policies. In these cases we will only share the information reasonably needed to provide you with service. Information that is shared with third parties is subject to the privacy policies of those parties, which may differ from National Rental Assistance Scheme’s privacy policies.
Sharing and Using Aggregate or Anonymized Information
We may aggregate, anonymize, or otherwise strip data of all personally identifying characteristics and may share that anonymized and/or aggregated data with third parties, in a manner that cannot reasonably identify any individual.
Your Choices About Your Information
Profile and Data Sharing Settings
You can change your account information and preferences at any time by logging onto your account.
We will not sell your contact information to third parties for marketing purposes.
We may communicate with you via in-app notifications, email, SMS text, or other method. You control when and how (e.g. email, SMS, etc.) you would like to receive messages, and you may be able to opt-out of receiving certain types of messages.
We may send you notifications of activity on the Service to the email address you give us, in accordance with any applicable privacy settings. For instance, if you are a subtenant, we will send you information about your payment status or upcoming payment reminders. You can turn these notifications off or modify how often and in what form you receive them.
By providing National Rental Assistance Scheme your email address, you consent to our using the email address to send you Service-related notices, including any notices required by law, in lieu of communication by postal mail.
How We Protect Your Information
National Rental Assistance Scheme prioritizes the security of your information and uses commercially reasonable physical, administrative, and technological safeguards to preserve the integrity and security of all information we collect and that we share with our service providers. However, no security system is impenetrable, and we cannot guarantee the security of our systems 100%. In the event that any information under our control is compromised as a result of a breach of security, we will take reasonable steps to investigate the situation and, where appropriate, notify those individuals whose information may have been compromised and take other steps, in accordance with any applicable laws and regulations. To protect your privacy and security, we take reasonable steps (such as requesting a unique password) to verify your identity before granting you access to your account. You are responsible for maintaining the secrecy of your unique password and account information and for controlling access to your email communications from National Rental Assistance Scheme, at all times.
Protecting the privacy of young children is especially important. For that reason, National Rental Assistance Scheme does not knowingly collect or solicit personal information from anyone under the age of 18 or knowingly allow such persons to register as Members. If you are under 18, please do not send any information about yourself to us, including your name, address, telephone number, or email address. In the event that we learn that we have collected personal information from an applicant under age 18 without verification of parental consent, we will delete that information as quickly as possible. If you believe that we might have any information from or about a person under 18, please contact us.
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